Author: Paul Henriques in: New Features
Back in September, we posted a tutorial article about how to Create a New Internal Ticket. Since the posting the article, we received a support request to include some additional functionality that would require users to enter their employee ID before submitting a ticket.
For system administrators, this new functionality can be switched on or off depending on your business processes. To make a change to this functionality go to the OnRamp search menu to find and open the Business Info [S1824] screen.
There was also a minor change to the interface to accommodate the new fields. You can see the comparison between the older screen and the new screen below.
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