Author: Paul Henriques in: Tutorials
When it comes to troubleshooting printer issues, there are a few steps you can take that will either help you resolve the issue and save time or determine the problem details before you send a support ticket.
The first step is to determine if there is an issue with the printer outside OnRamp. Here is a list of simple checks to help you find any potential issue.
Troubleshooting Outside OnRamp
Your printer setup should look something like the image above.
To make sure that the printer is working and there are no issues send a test document. If the page does not print out, contact a member of your IT support team. If the page is printing correctly but not printing using Onramp, follow the instructions below.
Troubleshooting Using Onramp
When a printer is installed and functioning properly, either locally or on a network, Onramp can detect if it is active or inactive.
The example below shows the printer that has been chosen to be our default printer. This will be used to print Work Order and Preventative Maintenance work orders for machines and fixtures.
If the document prints out correctly there is no need to troubleshoot any further. If the problem cannot be resolved using this guide, submit an Onramp support ticket using screen [S2604]. Be sure to include the following details:
We hope that you found this tutorial helpful.
For more information about how OnRamp ERP software can add value to your business fill in the contact form below. A member of our support team will contact you within 1 business day to discuss any questions you have.