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Functionality Update – Create New Internal Ticket [S2607]

December 21, 2016

Back in September, we posted a tutorial article about how to Create a New Internal Ticket. Since the posting the article, we received a support request to include some additional functionality that would require users to enter their employee ID before submitting a ticket.

For system administrators, this new functionality can be switched on or off depending on your business processes. To make a change to this functionality go to the OnRamp search menu to find and open the Business Info [S1824] screen.Functionality Update

  1. In the Search field type in TKT.
  2. To edit the functionality click the Edit button in the bottom menu.
  3. Click on the Logical Value field to change the value to suit your business process. The Yes value activates the employee ID required functionality and the No value deactivates it.
  4. Click OK when complete.

There was also a minor change to the interface to accommodate the new fields. You can see the comparison between the older screen and the new screen below.

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